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How SMH Glazing collects, uses and protects your personal information.
SMH Glazing ("SMH Glazing", "we", "us" or "our") manufactures, installs and retails uPVC windows and doors across India. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, submit an enquiry, request a quote, or otherwise interact with us — whether online, over the phone, or via WhatsApp.
By using our website or sharing your details with us, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms, please do not use our website or submit your information to us.
We collect information you provide directly, information gathered automatically when you use our website, and information generated during the course of a project.
| Category | Examples |
|---|---|
| Contact details | Name, phone number, email address, city/address |
| Project details | Product interest, number of windows/doors, site measurements, floor plans shared by you |
| Communication records | Messages sent via our contact form, WhatsApp, email or call recordings (where applicable) |
| Technical data | IP address, browser type, device information, pages visited, referring website |
| Payment information | Billing details for orders — processed via secure third-party payment partners; we do not store full card details |
We use the information we collect to:
Our website may use cookies and similar tracking technologies to improve your browsing experience, understand how visitors use our site, and measure the effectiveness of our marketing. These may include:
You can control or disable cookies through your browser settings; note that some website features may not function properly if cookies are disabled.
We do not sell your personal information. We may share it with:
We implement reasonable technical and organisational safeguards — including secure servers, restricted access controls and encrypted transmission where applicable — to protect your personal information from unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy — including the duration of your product warranty (up to 10 years), and any additional period required to comply with our legal, accounting or tax obligations. Enquiry data from leads that do not convert to an order is retained for a limited period and may be deleted or anonymised thereafter.
Subject to applicable Indian data protection law (including the Digital Personal Data Protection Act, 2023), you may have the right to:
To exercise any of these rights, please contact us using the details in Section 13.
If you have opted in, we may contact you via SMS, email, WhatsApp or phone with offers, product updates or project reminders. You can opt out at any time by replying "STOP" to messages, clicking unsubscribe in emails, or contacting us directly — we will honour opt-out requests promptly, though we may still contact you for essential order or warranty-related communications.
Our website and services are intended for adults seeking home and commercial glazing solutions. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
Our website may contain links to third-party websites (such as our social media pages). We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their respective privacy policies.
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to us:
You can also reach us via our Contact page.